Client Communications Policy

Email/Healthie Message Communications Policy

The best ways to contact Danielle are by email (danielle@calyxherbalism.com) or through the messaging function on Healthie. Emails and Healthie messages are generally received and responded to Monday through Friday, from 9:00am - 5:00pm. Please note there can be a 24–48 hour response time during the week. Danielle will respond to emails and messages received over the weekends beginning Monday mornings. Please note response times may change over holiday and vacation periods. In these instances, you will receive an autoresponder clarifying when communications are to resume.

Calyx Herbalism clinical package fees for new clients allow for 2-3 email or message exchanges within the first 2 weeks after your first appointment to address any questions or share additional information or concerns that come up as you get started. After this first two weeks and between scheduled sessions, your clinical package allows for up to 2 email or message exchanges per month.

Outside of this time, Danielle may have to charge for time accrued answering your emails. If you are having concerns regarding your herbal protocol, you may be asked to consider booking in another 30 or 60 minute session so that all of your concerns can be addressed appropriately.

Phone Communications Policy

If you are a client of Calyx Herbalism please note that the preferred and most efficient form of communication is via email. However, if you feel you need to speak with Danielle Dejak immediately, please call her at 216-245- 7309 and leave a message. She will return your call as soon as she is able.

If you are having an emergency, stop all herbs and supplements, and head to your nearest Urgent Care facility. Please note that we do not answer phone calls at Calyx Herbalism. Rather, our phone line is an answering service where individuals and clients can leave messages. Messages are generally received Monday through Friday, from 9:00am - 5:00pm with holiday and vacation time exceptions. Phone messages are generally responded to via your provided email rather than via a call back, unless a call back is absolutely necessary.

There can be a 24-48 hour email or phone call response time with weekend, holiday, and vacation time exceptions. Please note there can be longer response times to phone messages if the response requires a phone call and Danielle may have to charge for time accrued speaking to clients by phone. If you are having concerns regarding your herbal protocol, you may be asked to consider booking in another 30 or 60 minute session so that all of your concerns can be addressed appropriately.

Text Message Communications Policy

Please note that text message correspondence with Danielle Dejak is not a HIPAA compliant form of communication. Text message communications will not be responded to and will be immediately deleted.

Social Media Communications Policy

Please note that if you are a client of Danielle Dejak of Calyx Herbalism, she will not respond to client messages on social media. Social media messaging is not a HIPAA compliant form of communication and any client messages received on social media will not be responded to and will be immediately deleted.